HCA Gulf Coast
February 06, 2024

HCA Houston Healthcare West recognized in top 5% of healthcare providers for patient experience

Sugarland, TX – HCA Houston Healthcare West today announced that its outpatient oncology center, Sugar Land Cancer Center, has again been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. It is the 5th year in a row the facility has received this prestigious award. The award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award®, HCA Houston Healthcare West is in the top 5% of healthcare providers in delivering patient experience this past year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

“In prioritizing the well-being of both their patients and dedicated staff on a daily basis, HCA Houston Healthcare West’s Sugar Land Cancer Center exemplifies dedication to their workforce and the communities they impact,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “We applaud the compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape. It’s a privilege for us to collaborate with them as we applaud their remarkable accomplishments.”

“HCA Houston Healthcare West – Sugarland Cancer Center is honored to be recognized by Press Ganey as a Guardian of Excellence Award winner. This award exemplifies our dedication to provide a positive and compassionate patient experience to those we care for during their most difficult times,” states Megan Marietta, CEO at HCA Houston Healthcare West. “I am honored to work with exceptional medical professionals committed to keeping our patients our number one priority.”